1) Who is Water Saver Systems, Inc.?
Water Saver Systems, Inc. is a third-party provider that reads and bills
water and sewer usage for your community. We provide customer services to
you for your water and sewer usage and related questions regarding your
utility bill.
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2) How is my bill determined?
Water Saver Systems reads your water meter and bills for the amount of
water actually used. The charge for water and sewer is determined by the
rates the property owner is charged by the local municipality, or
determined by the associated costs to maintain, treat, and test the water
and/or sewer system.
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3) Residents of other communities aren't charged for their
water, why am I?
All residents pay for water and sewer directly or indirectly through their
rent. By having residents responsible for their own water consumption,
this gives the residents control of their bills. This way, residents do
not have to pay for their neighbor's possible wasteful practices and leaks
in homes are fixed, providing overall conservation. Unfortunately, water
and sewer costs are continually rising. Our goal is conservation and
fairness, allowing direct control by you for your water bill.
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4) When should I expect my bill?
After your billing cycle is determined, you should expect a bill every 30
days. If not, please call our office.
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5) Who do I inform about moving in or out?
Your community manager will notify Water Saver Systems when a change in
tenants occurs. Please contact your manager as soon as you know the
details of your relocation.
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6) How can I read my own meter?
Depending on your meter equipment you may have a remote reading box on the
side of your home. Otherwise, the reading will be taking directly
from the meter located on the main water supply to your home. This
may be located in a pit or next to your unit. Your bill will be
calculated from the remote reading box, which indicates your reading in
hundreds of gallons. The meter in your water line will give you a reading
numerically across the top of the meter face. This gives you a reading in
tens of gallons. For example, the meter may read 2640 gallons, your
remote box will read 2600 gallons as it has not yet reached the next
highest hundred on the remote.
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7) I've been out of town. Why do I still have to pay a
bill?
Generally, just like your rent, phone or cable bill, you are still
responsible on a monthly basis to pay your water bill. This is typically
known as a ready to serve charge. When you are away, it is always a
good time to monitor whether or not your property has a water leak.
The reading when you return should be the same as when you left .
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8) Why is there a monthly service fee or an equipment
charge?
All service providers and/or utility companies charge a service or
equipment fee of some sort. This is for our cost of operation and/or to
maintain equipment.
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9) What is the set-up fee?
Unlike many utility companies who charge a large deposit to get your
account set up, we charge only a one-time small fee to initiate your
account and get you set up in our system.
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10) My water bill is much higher than normal. Why?
A majority of high water bills are due to toilet leaks. Other things to
check for is outside watering or dripping faucets. It is important to
determine the correct problem because wasted water results in high charges
for the customer. Please review the water conservation tips.
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11) I have more questions, who do I contact?
Water Saver Systems office is open Monday through Friday, 8:30am-3:30pm.
Please call us toll-free at (800) 227-3141 for all your questions
about your water and sewer bill. Also, please take advantage of our
contact page to e-mail our office directly.
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